Refund policy

Due to the nature of our beauty and personal care products, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Depending on the situation, we may offer a replacement, return, or refund.

You can contact us through:

Email: brownlinelb@gmail.com
WhatsApp / Phone: +961 78 871 056

Please include your order details and clear photos of the issue.

Damages and Issues

Please check your order as soon as you receive it.

If an item is damaged, defective, or you received the wrong product, contact us within 48 hours so we can review the issue and provide the appropriate solution.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, beauty and personal care products cannot be returned once delivered unless they arrive damaged, defective, or incorrect.

We also do not accept returns on:

Used or opened products

Sale items

Gift cards

Items damaged after delivery

If you have any questions before purchasing, feel free to contact us.

Exchanges

We do not offer general exchanges.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours, and we will review your case and arrange a suitable replacement or solution where applicable.

Refunds

Refunds are only available for approved cases involving damaged, defective, or incorrect items reported within 48 hours of delivery.

Once your request has been reviewed, we will let you know whether the refund has been approved.

If approved, the refund will be processed through the available/original payment method where applicable. Processing times may vary depending on the payment provider.

For any questions, contact us at brownlinelb@gmail.com or +961 78 871 056.